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Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

We accept all major credit cards through a Stripe payment gateway. We do not store any of your credit card information on our servers.

How long will delivery take?

Your shoes will arrive in 3-5 business days from the date you ordered them.

How secure is shopping on Fitted Running? Is my data protected?

Shopping on Fitted Running is 100% secure. Any payment information, such as credit card details, is not stored in our server and go directly to our payment partner, Stripe.

What exactly happens after ordering?

After placing your order, you will receive a confirmation email containing the details of your order. Shortly, after you will then receive an email letting you know your order has shipped. 3-5 days after placing your order, you will receive your product at your front door!

Do I receive an invoice for my order?

You will receive a confirmation of your purchase in your email.

How do I return an order?

If for whatever reason you didn’t get the best shoes EVER, please fill out the return form on Our Return Page (CLICK HERE) and we will get back to you within 1 business day to help process your return. We promise we won’t bite!

Give Us A Call

650-759-6011

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